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An On-Site Iron Excellence Training Course for Service Departments
The most expensive part of any repair is the wrong diagnosis. Diagnostic Excellence is an in-person training course that bridges the gap between OEM technical training and what dealerships actually need: diagnostics completed accurately, efficiently, and profitably — the first time.
Built on the Iron Excellence methodology, the course walks service department teams through the complete diagnostic process, from the initial customer complaint to a properly documented, closed work order. Delivery is interactive by design — PowerPoint is a guide, not a crutch. Participants work through hypothetical real-world scenarios where they experience firsthand the pitfalls that commonly lead to faulty diagnostics, comeback jobs, and eroded customer trust.
The course covers safety as a non-negotiable starting point, understanding the customer complaint, understanding the system and machine, using available resources, working effectively with OEM support, verifying the diagnosis before repair, managing customer expectations, and the record-keeping that protects your dealership after job completion.
Who it's for: Technicians of every experience level — the course adapts to the room — plus service advisors and administrative staff who benefit from understanding the diagnostic process end to end
Format: In-person, delivered at your dealership (alternate arrangements available)
The outcome: Fewer comebacks, tighter diagnostic time, stronger warranty documentation, and customers who trust the first answer
Max Class Size - 10
An On-Site Iron Excellence Training Course for Service Departments
The most expensive part of any repair is the wrong diagnosis. Diagnostic Excellence is an in-person training course that bridges the gap between OEM technical training and what dealerships actually need: diagnostics completed accurately, efficiently, and profitably — the first time.
Built on the Iron Excellence methodology, the course walks service department teams through the complete diagnostic process, from the initial customer complaint to a properly documented, closed work order. Delivery is interactive by design — PowerPoint is a guide, not a crutch. Participants work through hypothetical real-world scenarios where they experience firsthand the pitfalls that commonly lead to faulty diagnostics, comeback jobs, and eroded customer trust.
The course covers safety as a non-negotiable starting point, understanding the customer complaint, understanding the system and machine, using available resources, working effectively with OEM support, verifying the diagnosis before repair, managing customer expectations, and the record-keeping that protects your dealership after job completion.
Who it's for: Technicians of every experience level — the course adapts to the room — plus service advisors and administrative staff who benefit from understanding the diagnostic process end to end
Format: In-person, delivered at your dealership (alternate arrangements available)
The outcome: Fewer comebacks, tighter diagnostic time, stronger warranty documentation, and customers who trust the first answer
Max Class Size - 10